At Hexmira LLC, we are dedicated to providing you with a seamless shopping experience, from browsing our stylish eyewear to receiving your order. This policy outlines our shipping procedures to ensure you know what to expect.
Shipping Destinations
We currently ship exclusively within the United States. We do not offer international shipping at this time.
Order Processing Time
Once you place an order with Hexmira LLC, our team diligently works to process and prepare it for shipment. Please allow 1-2 business days for your order to be processed. Orders are processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Method and Delivery Times
We offer one simple and reliable shipping method for all orders within the US:
- Standard Shipping:
- Cost: Free ($0) on all orders.
- Estimated Delivery Time: 3-5 business days after your order has been processed.
Since free shipping is offered on orders over $0, this means all orders automatically qualify for free standard shipping.
Therefore, you can generally expect to receive your order within 4-7 business days from the time of purchase (1-2 business days processing + 3-5 business days transit).
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery directly on the carrier’s website.
Shipping Issues / Lost Packages
While we strive for perfect deliveries, unforeseen issues can sometimes occur. If you experience a significant delay beyond the estimated delivery time, or if your tracking information shows that your package was delivered but you haven’t received it, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible. Please note that Hexmira LLC is not responsible for packages lost or stolen after confirmed delivery by the carrier to the address provided.
Contact Us
If you have any questions regarding your order’s shipping, please don’t hesitate to reach out to our customer service team:
- Email: support@hexmira.com
- Phone: +1 (478) 335-3768
- Address: Hexmira LLC, 70 W Red Oak Ln West Harrison, New York, NY 10604, US
- Customer Service Hours: Monday-Friday 9AM-5PM EST