Return and Refund Policy

At Hexmira LLC, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your sunglasses or accessories, we’re here to help make things right.

Our 30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging.
Accompanied by the receipt or proof of purchase.

Items that show signs of wear, damage, or have been altered will not be accepted for return.

How to Initiate a Return

To start a return, please contact our customer service team during our business hours, Monday-Friday 9AM-5PM EST, using one of the following methods:

Email: support@hexmira.com
Phone: +1 (478) 335-3768

Please provide your order number and the reason for your return. Our team will guide you through the process and provide instructions on how to return your item.

Return Shipping

Hexmira LLC will cover the cost of return shipping. Once your return request is approved, we will provide you with a prepaid shipping label to send your item back to us.

No Restocking Fee

We do not charge any restocking fees for eligible returns.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@hexmira.com or +1 (478) 335-3768. We will work quickly to resolve the issue by offering a replacement or a full refund, and we will cover all associated shipping costs.

Shipping Information

Order Processing Time: Orders are typically processed and shipped within 1-2 business days.
Shipping Rates & Times: We offer Standard Shipping at $0 (Free) with an estimated delivery time of 3-5 business days.
Free Shipping Threshold: All orders automatically qualify for free standard shipping.
Domestic Shipping Only: Hexmira LLC currently ships only within the United States. We do not offer international shipping.

Accepted Payment Methods

For your convenience, Hexmira LLC accepts the following payment methods: