Privacy Policy - Hexmira

Your privacy is important to Hexmira LLC. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://hexmira.com (the “Site”).

1. Information We Collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers for Visa, Mastercard, and Amex, which are processed securely by our payment gateway providers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2. How We Use Your Personal Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you regarding your orders or inquiries;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products (sunglasses and eyewear accessories).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. Sharing Your Personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store—you can read more about how WooCommerce uses your Personal Information here: [While WooCommerce itself doesn’t have a public privacy policy for merchants to link, its general data handling is compliant. Merchants should link to their own policy. I will omit a generic WooCommerce link as Hexmira’s policy covers it.] We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights & Choices As a US customer, you have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to ask us to correct any inaccurate personal information we hold about you.
Deletion: In certain circumstances, you have the right to request that we delete your personal information.
Opt-out: You have the right to opt-out of marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

You can exercise these rights by contacting us using the contact details provided below. Please note that we may not be able to provide our services to you if you withdraw your consent or request deletion of certain essential data.

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

5. Data Security We take reasonable precautions and follow industry best practices to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

6. Children’s Privacy The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@hexmira.com so we can delete the information.

7. Links to Other Websites Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

Shipping Policy

At Hexmira LLC, we are committed to delivering your sunglasses and eyewear accessories quickly and efficiently.

1. Order Processing Time All orders placed on https://hexmira.com are processed within 1-2 business days (Monday-Friday, 9AM-5PM EST). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Locations Hexmira LLC currently ships exclusively within the United States. We do not offer international shipping at this time.

3. Shipping Rates & Delivery Times We offer the following shipping option:

Standard Shipping: Delivery within 3-5 business days. This option is Free ($0) for all orders.

4. Free Shipping Threshold Hexmira LLC offers free standard shipping on all orders, with a threshold of $0. This means all orders placed on our Site qualify for free standard shipping.

5. Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

6. Contact Us For any questions regarding your order or our shipping policy, please contact us:

Email: support@hexmira.com
Phone: +1 (478) 335-3768
Address: 70 W Red Oak Ln West Harrison, New York, NY 10604, US
Customer Service Hours: Monday-Friday 9AM-5PM EST

Return & Refund Policy

Your satisfaction with Hexmira LLC eyewear and accessories is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window You have 30 days from the date you received your item to request a return.

2. Return Eligibility To be eligible for a return, your sunglasses or eyewear accessories must be:

Unused and in the same condition that you received them.
In their original packaging, including any cases, cloths, or tags.
Accompanied by the original proof of purchase.

Items showing signs of wear, damage, or missing original components may not be eligible for a refund.

3. How to Initiate a Return To start a return, please contact our customer service team at support@hexmira.com or call us at +1 (478) 335-3768 during our business hours (Monday-Friday 9AM-5PM EST). Please provide your order number and the reason for the return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Hexmira LLC provides a prepaid return shipping label for all eligible returns. You will not be responsible for return shipping costs.

5. Restocking Fee There is no restocking fee applied to any returns.

6. Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Damaged or Defective Items Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide a prepaid return label and arrange for a replacement or full refund.

8. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Contact Us For any questions concerning our return policy, please contact us:

Email: support@hexmira.com
Phone: +1 (478) 335-3768
Address: 70 W Red Oak Ln West Harrison, New York, NY 10604, US
Customer Service Hours: Monday-Friday 9AM-5PM EST

Terms of Service

Welcome to Hexmira LLC! These Terms of Service govern your use of the website https://hexmira.com and the purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms of Service.

1. Introduction Hexmira LLC operates this website. Throughout the site, the terms “we”, “us” and “our” refer to Hexmira LLC. Hexmira LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

2. Payment Methods We accept the following payment methods for purchases made on https://hexmira.com:

Credit/Debit Cards: Visa, Mastercard, and American Express. All payments are processed securely through our payment gateway providers.

3. Accuracy of Information We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time.

4. Intellectual Property All content published and made available on our Site, including but not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site, is the property of Hexmira LLC and its creators.

5. Limitation of Liability Hexmira LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

6. Governing Law These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, United States.

7. Changes to Terms of Service You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

8. Contact Us For any questions regarding these Terms of Service, please contact us: